Shipping

We ship to customers in France, Belgium and Switzerland.

Please allow 48 hours after making your payment for us to process your order.

You have 24 hours after making your payment to request the cancellation of an order before shipping. Once the order has been shipped, you will have to go through our standard https://www.terre-libre.fr/pages/politique-de-retour

Shipping times

• France : 8 - 12 working days
• Belgium : 10 - 15 working days
• Switzerland : 10 - 20 working days

Please note that you may experience order delays due to the global COVID-19 pandemic or otherwise.

Track your order using our order tracking feature or by contacting a member of our support team using our https://terre-libre.fr/apps/parcelpanel or by emailing us at support@terre-libre.fr